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 | IBM Lotus® Expeditor software provides a platform where existing applications can be integrated together into a single business "mashup" which optimizes the information that your employees need to accelerate business processes. It is ideal for applications used by bank tellers, call center staff, insurance adjusters, healthcare professionals, travel agents and other customer care employees. When information is integrated on the client desktop and optimized for the task at hand, it can help businesses can cut seconds or even minutes off of a customer care process.
 Highlights include:
A compelling and productive user interface.
Optimizes information to help customer care employees easily navigate between various applications which are integrated on a single composite desktop, which can help speed productivity and responsiveness to customers. Business process extension.
Helps extend existing business processes that run on IBM® WebSphere® Portal software, IBM WebSphere software and IBM Lotus Forms software to the composite desktop, without having to retrain customer care workers. Business process extension into collaboration.
Expeditor applications can be augmented with - or run inside - collaboration software such as IBM Lotus® Sametime® software and IBM Lotus Notes® software for integrating line of business processes across your entire organization. Mobile support.
Helps enable mobile employees to access business applications while in the field regardless of network connectivity - using a laptop, personal digital assistant (PDA), smartphone or feature phone that is supported by the Lotus Expeditor client for devices.
Questions to ask your IT department:
- Why are "mashups" becoming increasingly popular? Can they integrate information from multiple business applications? Could this help accelerate our business processes?
- Are our customer care employees using the same Web interface that consumers use in online banking? Does a Web interface supply information quickly enough to customer care employees or should we consider other options?
- We have many legacy applications built on Visual Basic or Java. Do they need to be replaced? Or is there a way to re-use them so we can avoid the cost of retraining end users?
- Why are "green screen" applications still being used? What is an effective way to include those applications in our business processes?
- Can we integrate all of the relevant applications into an integrated desktop that optimizes information for employees? Can Lotus Expeditor software assist development in building compelling, productive and effective customer care applications?
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