Passport Advantage

• New enrollments require a significant initial purchase.
• You receive your RSVP level based on your initial acquisition of licenses and Software Subscription and Support. We've simplified the way we calculate RSVP levels based on your requirements and suggestions.
• Each acquisition is based on your RSVP or size of the transaction— whichever results in the lower price for you.
• Your RSVP is recalculated after every transaction.
• Additional locations or sites anywhere in the world can enroll under the same agreement so your business can leverage its combined acquisition power.
• You get Software Subscription and Support with each Passport Advantage license you purchase— and prorated renewals to your organization's established anniversary date.

Passport Advantage benefits include:

• Software Subscription and Support with each license.
• Selected Support for certain Open Source and other non-warranted code.
• Comprehensive and flexible upgrade coverage.
• Protection for your technology investments.
• Secure access to Passport Advantage Online, a Web tool that helps you manage your installed base of IBM software.
• Simplified and improved software asset management.
• Reduced acquisition and administration costs.
• Streamlined budgeting for software upgrade and migration costs.
• Immediate support coverage on newly acquired products during installation phase and for life cycle of product.
• Flexible, easy-to-access, responsive, cross-platform customer support from IBM, worldwide.
• Access to IBM software technical support for all of a customer's designated IT staff.
• Simplified acquisition and renewal of cross-platform customer support.
• Enhanced overall expected response time of two hours or less during normal business hours.
• 24x7 access to support resources for business-critical outages.
• Increases self help via the Internet.

Passport Advantage includes a Software Subscription and Support feature that complements your IBM software purchases. It includes both product upgrades and technical support, and fosters successful software deployments. With product upgrades, you get complete upgrade and cross-platform migration coverage for most commercially available IBM distributed software— Lotus, WebSphere, Tivoli, Information Management, and Rational Software. You can upgrade to new releases and new versions as the needs of your business dictate. Technical Support helps keep your users up and running wherever they're working in the world. This is our way of making sure you're covered with the technical support you need. This is your way of getting an increased return on your IBM investment of a total software solution.

For more information, see Software Subscription and Support.

CEO Product Categories are collections of closely associated products, which together, create an enterprise infrastructure solution.These CEO Product Categories are offered on a per user basis and are subject to specific acquisition rules including a minimum initial user quantity requirement (minimum varies by CEO Product Category). CEO Product Category customers must acquire their first (primary) CEO Product Category on an enterprise-wide basis and subject to that category's minimum initial user quantity, and may then acquire additional (secondary) Product Categories for the same number or less users than the primary category, but subject to each secondary category's minimum initial user quantity. Pricing includes the usage of all products in the category, with Software Subscription and Support included. Software Subscription and Support ensures that customers always have the most up-to-date eligible versions of IBM distributed software— Lotus, WebSphere, Tivoli, Information Management, and Rational Software, and have software technical support to ensure their success in using the software. Available through IBM Business Partners and IBM Direct Sales.

For more information, see CEO product listings.