Enhanced Process Integration Services
Our Enhanced Service Offerings are designed to complement our Standard Services offering by providing extended services in areas that have proved challenging to our existing customers. The focus of the Enhanced Services offerings is to strengthen ongoing implementation projects and to extend consulting support beyond the initial implementation.
Enhanced Services offerings include:
- Formal quality assurance reviews, design reviews, and code reviews during the implementation process
- Off-site development to supplement onsite project team delivery capability
- Ongoing maintenance, enhancement and operational support of a production environment
Quality assurance reviews
Quality assurance reviews focus on both the technical aspects of an implementation and the quality of the overall implementation process. A comprehensive assessment is performed by an objective executive level reviewer. To be effective, they are performed at multiple stages of an implementation project; i.e. immediately prior to detailed design signoff, code complete and system test signoff.
Benefits
- Identifies potential technical and project management issues early and allows for swift corrective action
- Ensures that the project team is following proven implementation best practices
- Identifies and mitigates implementation risks
- Improves quality of deployment architecture
- Improves on-time and on-budget delivery performance
Design reviews
Design reviews focus on customer-specific interface design documents. Reviews are typically performed external to the core project team and often involve our Solution Center using remote connectivity as an enabler. Recommendations are provided based on the detailed review.
Benefits
- Expert review of the design documents catches potential errors before costly development and coding begins
- Ensures incorporation of technical best practices from other customer implementations
- Increases run-time quality and architectural integrity of customized solutions
- Reduces costs of ongoing maintenance and enhancements through more effective design
External code reviews
External code reviews focus on the program code of custom or modified WebSphere Business Integration components after initial development but before system testing. Reviews are performed external to the core project team and often involve our Solution Center using remote connectivity as an enabler. Recommendations are provided based on the detailed review.
Benefits
- Ensures integrity of the translation from design to configured solution
- Identifies and corrects critical run-time issues prior to production
- Increases run-time quality and architectural integrity of customized solutions
Off-site development
IBM Software Services for WebSphere Business Integration has a team of architects and developers available for outsourced development or project staff augmentation called the WBI Solution Center. They provide turn-key development to a specified scope of WebSphere Business Integration solution components--e.g. custom servlets, connectors, collaborations, etc. The Solution Center developer acts as a remote, but dedicated member of the on-site development team to complete the deliverables assigned.
Benefits
- Development capacity can be matched to the specific requirements of the project at a given point in time, increasing development efficiency and lowering overall cost
- Development work can be fixed-bid based on signed off design specifications
- Travel costs are reduced
- The offsite team can play an ongoing role in application support and maintenance
Maintenance, enhancement and operation support of the production environment
IBM Software Services for WebSphere Business Integration also provides ongoing maintenance and support of a customer's production environment. This can include: fixes and enhancements to existing interfaces, future development, front-line support for interfaces running in production, ongoing upgrades, application of patches and operation of the production environment.
Benefits
- End-to-end responsibility taken for production support, ongoing maintenance, fixes and enhancements
- Enhances our standard technical support services for customers with moderately or highly customized environments
- Can operate remotely, allowing for enhanced support on an as-needed basis
- Improves response time for resolution of technical issues
- Reduce production support costs and while providing better customer support service levels
Migration service
IBM Software Services for WebSphere Business Integration provides a full suite of migration support services, including migration planning, installation and migration of prior customizations, training on the new features and transferring knowledge about the new release. WebSphere Business Integration InterChange Server Migration Service can be purchased for support of a customer-led team or as a full turn-key project.
Benefits
- Allows a customer to take full advantage of all of the latest features and functionality and continue to qualify for full technical support
- Minimize required effort and time to complete a software upgrade
- Onsite knowledge transfer to the customer's support personnel
Enterprise integration strategy
IBM Software Services for WebSphere Business Integration can work collaboratively with you to plan an overall enterprise integration strategy over a 2-3 year horizon. The enterprise integration strategy includes: a "to-be" vision of the integration architecture, guiding principles for integration, a roadmap and high level business case over the desired timeframe, and a prioritization of applications, business objects, and platforms for integration.
Benefits
- Anchors a customer’s integration initiatives to a solid up-front strategy, aligned with business objectives
- Provides a target integration architecture and planning roadmap
- Leverages lessons learned from other WebSphere Business Integration customers
