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How well is your IT department delivering business services? Are you delivering against business objectives? Optimizing your resources?
Effective service management means having timely answers to all of these questions. And IBM can help you get them.
Our solutions include the power and flexibility of IBM systems, software and services. Together, they let you build simpler, more integrated infrastructures that make it easier to deliver high levels of service. It’s a solution that gives you the visibility, control and automation you need to help your business innovate and grow.
IBM TIVOLI BUSINESS SERVICE MANAGER
Deliver real-time visibility to both business and operations teams. With Tivoli Business Service Manager, you get custom views and dashboards that let you manage the health of your business services, speed problem resolution, boost efficiency and improve ROI.
IBM TIVOLI SERVICE REQUEST MANAGER
Streamline the incident- and problem-management processes, so your help-desk and other IT personnel can get employees back to work as quickly and inexpensively as possible. And for more service-level improvements, Tivoli Asset Management for IT makes it easier to manage resources throughout their lifecycle, to optimize sourcing and utilization.
IBM MANAGEMENT CONSULTING: THE BUSINESS OF I.T.
Find new ways to align your IT capabilities—processes, people and technology—with overarching business objectives like revenue growth, productivity, customer satisfaction and marketplace differentiation.
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SERVICE MANAGEMENT SELF-ASSESSMENT TOOL
Take the first step in building an integrated, effiicient approach to service management. This online self-assessment will help you find new ways to quantify performance, build value, increase productivity, and deliver services more effectively.
WEBCAST: ITIL V3 AND SERVICE MANAGEMENT
Analyst Dr. Adrian Bowles talks about the growing convergence of ITIL, CoBIT and ISO standards—and how IT organizations can leverage all three to drive more effective service management.
WHITE PAPER: IT SERVICE MANAGEMENT
Learn how the IT function can change its relationship with the business—so it can help deliver the speed-to-market, flexibility, control and improved efficiency that companies need to stay competitive.
CASE STUDY: ADP IMPROVES SERVICE DELIVERY
When this computer services company needed to become more responsive to customer needs, it turned to IBM Business Service Management. Learn how they were able to boost service metrics, improve visibility, mitigate risk and support ongoing company initiatives.
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