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Unified service creation for communications providers

Accelerating delivery of new communications products

 
Rational software - Software and system development
  Communications service providers and suppliers

To help communications service providers deliver new next generation products and services with speed and simplicity, IBM offers a breadth of software capabilities that span the product delivery lifecycle, including:


Product delivery lifecycle management

  • Service concept and definition
    • Service conceptualization
    • Detailed requirements definition and management

  • Service design
    • Consistent architecture management for speed of integration
    • Unambiguous communication of solution design and requirements

  • Service development
    • Implementation of new components and applications through exposure of legacy assets, procurement of new applications and in-house development
    • Assembly of services and composite applications
    • Integration with BSS/OSS (Business Support Systems/Operational Support Systems)

  • Service testing and service deployment
    • Testing and deployment of the new services/applications

  • Product delivery management across the lifecycle
    • Alignment of people, processes and priorities to reduce project complexities while delivering more quickly than ever

Service concept and definition
If you need to ... ... IBM can help

Move from the whiteboard to common, understood priorities and requirements using a shared repository for defining business, functional and technology requirements

Model and analyze service options and associated business returns

Gather feedback / ideas for new service options

Evaluate the risks and rewards of competing projects

IBM Rational RequisitePro® — Communicate product and service needs and requirements using a common repository. Leverage the power of a database to manage requirement attributes and traceability, with the ease of use of MS Word allowing you to capture requirements within the context of written documentation.

IBM WebSphere® Business Modeler — Model business processes, such as eTOM, and your new product or service concept as a process model. Create, analyze and even simulate new service ideas. Use the model to identify opportunities for service reuse, and then automate the sharing of models with your delivery team to reduce misunderstandings.

IBM Lotus® Connections social software for business — Initiate and execute on innovative ideas more quickly by empowering dynamic networks of coworkers, partners and customers.

IBM Rational Portfolio Manager — Manage your portfolio of projects using proven portfolio management techniques and software. Evaluate the risks and rewards of competing initiatives. Forecast, plan and assign resources in a global environment, and analyze, measure and control investments. Turn best practices into daily practices.


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Service design
If you need to ... ... IBM can help

Refine the service definition to include detailed requirements aligned with your architecture

Minimize deployment challenges by providing unambiguous communication of your solution design and technical requirements

Specify, visualize, manage, and document a service oriented next generation network infrastructure

IBM Rational Software Architect — Communicate your system architecture and design using Unified Modeling Language (UML), giving you the control point needed to make informed decisions and to communicate with and direct your outsourcers, ISV’s, systems integrators and internal development teams.

This architecture management application reads the UML created by the WebSphere Business Modeler software to help in designing and defining requirements for the new customer services and composite applications.

IBM Rational Data Architect — Simplify data modeling and integration design to enable you to discover, model, visualize and relate diverse and distributed data assets.


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Service development
If you need to ... ... IBM can help

Build new software applications or components

Expose existing capabilities for reuse

Buy and integrate new applications

Assemble and choreograph composite services

Integrate service applications with BSS/OSS

IBM Rational Application Developer — Accelerate your J2EE, SIP, IMS (Diameter), Voice XML, Parley, Parlay X, portal, Web services and service-oriented architecture (SOA) application development using visual development techniques. Automated tools apply coding standards and perform run-time analysis to help improve code quality.

IBM WebSphere Telecom Web Services Server - Enable controlled, reliable access to existing telecommunications network capabilities such as location, short messaging, presence and call control through standards-based telecommunications Web services.

IBM WebSphere Integration Developer — Automate service assembly and deployment of composite applications. All of the components are assembled together into the final, working solution; tested; and deployed into the production environment.


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Service testing
If you need to ... ... IBM can help

Verify the functionality and performance of the new product / service prior to deployment

IBM Rational Functional and Performance Testing — Simplify and accelerate the creation, execution and evaluation of application tests. Create tests without coding for day-1 productivity and quickly locate performance problems using easy to read measures and graphs.

IBM Rational Change and Release Management — Enable the tracking of requirements, test cases, change requests and defects from a single interface, support global test project coordination across distributed teams and provide consolidated reporting for full delivery lifecycle process governance.


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Service deployment
If you need to ... ... IBM can help

Automate build and release activities to accelerate service application deployment

Simplify handoffs to the service management team for faster speed to market

IBM Rational Build Forge™ — Automate software delivery processes through an adaptive build-and-release management framework that helps distributed development teams standardize repetitive tasks, manage compliance mandates and share information across geographic and company boundaries.

IBM Tivoli Service Management — Monitor and manage critical services, applications and network-based systems. Accelerate service implementation by communicating KPIs and operating parameters (defined in requirements and solution design documentation) to service management teams during the service creation process.


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Product delivery lifecycle management
If you need to ... ... IBM can help

Align people, processes and priorities to reduce project complexities while delivering more quickly than ever

Reduce the complexity and improve the visibility of your solution architecture across both internal and external stakeholders

Enable more flexible and efficient integration and reuse across applications including BSS/OSS systems

Manage ongoing changes

IBM Rational Method Composer with IBM Rational Unified Process® (RUP) for IMS — Easily customize IBM RUP® for IMS (IP Multimedia Subsystem) methodology, which delivers proven best practices. Select and deploy only the process components you need for each stage of your project, and then publish them on your company’s intranet, Web site or both.

IBM Rational ClearQuest® and IBM Rational ClearCase® configuration and change management — Automate and enforce development processes for better insight, predictability and control of the software delivery lifecycle.

IBM Rational Portfolio Manager — Maintain IT systems alignment with your lines of business while improving process efficiency and resource effectiveness through a comprehensive and real-time process and portfolio management solution.

IBM Rational Team Unifying Platform™ — Use an integrated suite of infrastructure tools and processes that helps unify the team by providing common access to development assets, communication alerts and workflow processes.


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Highlights

Webcast: New service creation best practices (TelephonyOnline)

Webcast: Manage service quality – create, execute & manage for quality of next-gen services (LightReading)

Whitepaper: Service creation: Meeting the product lifecycle (144KB)

Stratecast whitepaper: Service creation best practices (161KB)

Case study: The IBM and Swisscom Mobile proof-of-concept experience (315KB)

Brochure: Implementing an infrastructure for fast delivery of high-quality, next-generation communications products and services. (720KB)

Rational Performance Tester Extension for SIP

Resources

IBM telecom solutions

IBM software telecom solutions

IBM service delivery platform for cable MSOs

Communities

PartnerWorld Industry Networks - Telecommunications

Rational Global User Group Community

Related links

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