|
|
|
|
| |
Contacts |
|
| |
 |
The best way to get in touch with us is by e-mail. We use a shared
id so it won't take long for someone to see and act upon your e-mail.
Our address is :
alcs@uk.ibm.com
,
| |
Alternative ways of contacting
us |
|
You may wish to phone us during UK office hours (0900 - 1700 UK
time). The main switchboard number is +44-1962-815000. Ask to be put
through to one of us by name. If the person you ask for is not
available you will be asked if you wish to leave a voice-mail message.
In this case it may be best if you e-mail as the person may be away on
a trip.
If you need to mail something hardcopy to us our address is :
ALCS Customer Support
Mailpoint 213,
IBM UK Ltd.
Hursley Park,
Winchester, Hampshire. SO21 2JN
United Kingdom
| |
Emergency Support Procedure for use
outside office hours |
|
If you need to contact the ALCS Support Group in an emergency
outside normal UK office hours, please ring +44-1962-815204 which is
IBM Security at Hursley Park. Tell the IBM Security Officer that you
are an IBM customer who requires emergency support for the IBM ALCS
product. Ask them to refer to the 'Emergency
Procedures for ALCS' document in the Security Teamroom and to contact someone in the
support team.
You must tell IBM Security
- Your company name
- Your name
- Your location and country
- A phone number at which we can contact you (full phone number with
country code and extension number)
- A brief description of the problem
IBM Security will alert a member of the ALCS Support Group who will
then call you back as soon as possible.
|
|
|
|
