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U2 Contacts and resources

Need to find IBM® U2 contacts, general information or other resources? Start with the table below.

Contact information

IBM U2 Resources	Description
Articles, data sheets, documentation, white papers	To find technical information and reference online manuals about IBM U2 software, go to the U2 Library.
Contact us	When you can't find what you need or you have questions, please contact us in one of the following ways: For administrative questions related to U2 BusinessConnect (U2BC) -- including a change of license owner, missing serial numbers, gold master requests and royalty reports: u2bc@us.ibm.com Note: No sales, maintenance or technical support questions should be sent to this address. For non-technical product questions (such as porting schedules) and general U2 product or marketing questions: u2askus@us.ibm.com Note: No maintenance, product fulfillment or technical support questions should be sent to this address. For defect or problem reporting, product enhancement requests, and general technical support questions: u2supp@us.ibm.com Note: A current maintenance contract is required for Technical Support assistance. No sales, marketing or product fulfillment questions should be sent to this address.
FAQs, Hints, Tips	For technical tips, hints and FAQs, go to IBM Software Support Online knowledge database.
U2 News Flash	Make sure to register to receive the monthly U2 News Flash. This newsletter will give you the latest information on a variety of topics such as U2 news, U2 products, events, support and services. To register, send an email request to u2askus@us.ibm.com.
Product availability and lifecycle	For U2 product availability and lifecycle information, go to the U2 Product Availability page.
Technical support	U2 TechConnect provides online access to technical support for IBM U2 products. You can open, view and update cases.
Training and certification	For details about IBM U2 software training and professional certification, go to the Information Management Training and Certification site.
U2 User Group	The U2 User Group (U2UG) provides a formal point of contact to and from IBM regarding U2 products on behalf of the users and those with an interest in U2 products. In addition, U2UG promotes the exchange of technical information among U2 users.