| | 
|
Communications Service Providers - MDM Scorecard for 2006-07
Aaron Zornes, Chief Research Officer of the CDI-MDM Institute developed this paper. It is a comprehensive, objective view of criteria for telecommunications providers to apply master data management to achieve competitive advantage in today's convergent communications market. Last updated: 01 Apr 2007 | |  | | |
|
|
IBM Customer Care Solutions: Enabling the customer-centric enterprise
Learn how IBM core strengths in Master Data Management, information integration, Service Oriented Architecture and the customer care models bring together a comprehensive combination of technologies and implementation services to support transformation and create a single view of the customer. Last updated: 01 Jul 2007 | | | | |
|
|
Transform customer care to gain competitive advantage in a convergent communications market
IBM customer care offerings provide communication companies with a comprehensive and systematic method for developing and sharing customer insight regardless of system or application, helping you maximize service and sales efforts. Last updated: 01 Aug 2007 | | |  | Get a full view of customer data across multiple channels: IBM Customer Care Solution for Retail
Learn how the IBM Customer Care Solution for Retail provides the technology you need to fully leverage one of your most valuable assets: customer information. This comprehensive solution provides a single view of customer information throughout your enterprise that is consistent and accurate. Last updated: 27 Jul 2007 | | | | |
|
|
IBM Customer Care Solutions for Healthcare Payers
IBM Customer Care Solutions for Healthcare Payers help healthcare insurers transform their businesses by providing trusted information to people, processes and systems across the enterprise, in real time. Last updated: 04 Apr 2008 | | | | |
|
|
Customer Care for Banking & Financial Markets
Learn how IBM Customer Care solutions can help increase revenue and wallet share, improve customer service and retention, reduce time and cost for mergers and acquisitions, achieve privacy and know your customer compliance, and more. Last updated: 05 Sep 2007 | | | | Customer Care Solution Transforms Order Processing for Communication Service Providers (CSPs)
Simple Order is an IBM Customer Care solution to streamline order processing. Learn how using Master Data Management (MDM) technology, WebSphere Customer Center, and WebSphere Product Center, it enables CSPs to tailor products, promotions, bundles and services to customer preferences and profiles. Last updated: 01 Aug 2007 | | | | |
|
|
Customer Care Solutions for the Communications Industry - Driving Business Value with Master Data Solutions
This whitepaper provides an overview of master data management concepts and business challenges relevant to Telecommunications providers. Focusing specifically on the issues of providing differentiated customer care in an increasingly challenging market, this paper gives an overview of IBM's Master Information Solutions. Last updated: 01 Apr 2007 | | | | |
|
| |
|
