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To keep up with today’s challenges, banks and financial markets need an infrastructure that can support business change and innovation. To realize a customer-centric strategy and provide a seamless customer care experience, financial services firms must share high value customer information across the enterprise as a set of customer-centric business processes and services. IBM's Customer Care for Banking and Financial Markets Information Solution provides high value customer information across the enterprise by providing a single view of the customer. At the core of the IBM Customer Care strategy is a flexible solution framework that delivers rapid return while providing a roadmap for the future. Drawing on the unique capabilities of IBM Master Data Management and deep financial services industry expertise, the framework brings together a comprehensive combination of technologies and services to support transformation. This solution helps enable banks and financial market firms to: | - Increase revenue and wallet share
- Reduce merger and acquisition time and costs
- Improve customer service and retention
- Achieve privacy and Know Your Customer compliance
- Gain operational efficiencies
- Improve insight for marketing campaigns and next generations services
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