OmniFind Discovery Edition

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IBM® OmniFind™ Discovery Edition helps you quickly deploy business solutions that increase sales and reduce support costs.

With its unique ability to understand user intent and application context, it helps find, analyze and maximize information, regardless of where it is stored and managed.

• Contextual understanding combines a real-time understanding of user intent with application context to improve the relevance of the information delivered.
• Adaptive presentation capabilities present answers, navigational refinement options and proactive guidance in a format that helps people take action.
• Intuitive tools help you monitor and modify result presentation to enhance the end-user experience — without reliance on IT.
• Prepackaged bundle includes industry vocabularies, configuration logic and application UIs to speed implementation time for specific search problems in e-commerce, Web self-service and the customer contact center.

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Evaluation guide
IBM Content Discovery - Search Technology Buyer’S Guide

Product framework

Product line overview OmniFind Product overview OmniFind products help you find, analyze, mine and ultimately maximize the value of your unstructured information. OmniFind Portfolio comparisons Select the right search solution from IBM to meet your needs. Search and Discovery Build additional business insights from unstructured information. Additional component(s) Commerce Module Helps online retail and catalog companies convert shoppers into buyers Self Service Module Helps organizations increase portal adoption and reduce customer service costs Contact Centers Module Increases online resolution rates, improves customer satisfaction, and enhances agent productivity Case Resolution Module Is an end-to-end online Web form solution that provides email auto-response and managed escalation to leading CRM solutions View all Additional component(s)

Additional products, services and solutions

Products IBM Classification Module Automatically classifies content such as documents and emails by reading the full text. View all additional offerings