Use the links on this page to learn more about the COBOL Family support Web pages.
Software support assistance and useful tips
Site assistance
- Site Tours - Guided tours and presentations of our support site.
- How do I? - How to use site features and locate support information.
- What is? - Descriptions of the support site navigation and pages.
- Glossary - Terms commonly used on our site & knowledgebase.
ESR assistance
- Overview - When & how to use ESR (Electronic Service Request).
- Accessing - Instructions on how to gain access to the ESR tool.
- Using - Step-by-step instructions on using the ESR tool.
- FAQ - Answers regarding IBM problem submission processes.
- Glossary - Terms frequently used in ESR and technical support.
- Contact us - Phone and e-mail contact information for ESR issues.
