|
IBM Microelectronics is committed to providing responsive and high quality technical support to our customers who are using IBM PowerPC products and tools. The PowerPC support team consists of a worldwide network of Field Applications Engineers (FAE's) backed up by factory Applications Engineers (AE's). In addition to their own skills and experience, this team has access to internal design and development engineers when a higher level of support is required.
 |
| · |
PPC750 series microprocessors and companion chips |
|
| · |
PPC970 series microprocessors and companion chips |
|
| · |
PPC405 and PPC440 CPU cores * |
|
| · |
CoreConnect™ Bus macros, toolkits and peripheral cores * |
|
| · |
PowerPC evaluation kits |
|
| · |
RISCWatch and RISCTrace debugging tools |
* ASICs customers only
|
|
|
| Supported |
|
| · |
Functional and how-to questions related to supported products |
|
| · |
Defect / problem reports |
|
| · |
Suggested enhancements |
|
| · |
CoreConnect licensing requests |
|
| Not supported |
| · |
Questions regarding non-IBM components, operating systems and tools |
|
| · |
Questions about end products that contain PowerPC components |
|
| · |
Hardware and software design services for customer products |
|
Support resources
Documentation: The latest released manuals, datasheets, errata, application notes, FAQs and models can be found in the PowerPC Technical Library. Customers who need unreleased preliminary documentation should contact their local FAE.
Price and Delivery Information: Requests for price and delivery quotations should be directed to your local IBM Distributor or Sales Office.
Technical Support Inquiries: The first point of contact should always be your local Field Applications Engineer. To determine who this is, contact your local IBM sales office. At the request of your FAE, prioritized second level support is provided via e-mail by our factory Applications Engineering teams. Using E-mail enables your inquiry to be entered into our database and tracked while a response is being prepared by the appropriate engineers. In correspondence relating to technical problems, please be sure to include the following information:
- Name, company, location, e-mail address and phone number.
- Product name, specific part number and revision, if known.
- A detailed description of the problem and the circumstances under which it occurs.
- Any information that would be useful in understanding and reproducing the problem. This might include timing diagrams, simulation output, instruction traces, code samples, log files, and the host operating system and version.
|
|
|
